Return & Exchange
We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, or have issues with sizing, you may return the item(s) for a full item refund or exchange.
- Items are unworn, undamaged, in re-sellable condition (i.e. no wear on soles), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
Customized products, Final Sale items and Gift Certificates cannot be returned or exchanged.
All items must be in its original packaging and accompanied by the Order Invoice.
How to Return or Exchange a Product by Mail
- Simply mail your unworn merchandise in its original packaging along with your Packing Slip, Sales Receipt or Order Confirmation email. You may want to choose a return shipping method that gives you the ability to track your return shipment. Please note, you will not be reimbursed for the cost of the return shipment.
Send the unworn merchandise in its original box with your Packing Slip to:
P.O.BOX 34049 STRANDHERD R.O
- Original shipping charges are not refunded in the case of a return. Your purchase (less any shipping charges) will be
refunded to your card within 2 business days of receipt.
- Please note: We do not accept C.O.D.
- We do not offer exchanges by mail. You may return your order by mail for a full refund & place a new order online for another style or size.
Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit. Refunds are
processed to include the amount you paid for the item(s) along with any sales tax which was charged at time of purchase. Shipping fees cannot
be reimbursed unless an item is defective/damaged or there was a fulfilment error. Please allow 1-2 billing cycles for these changes to
appear on your card statement.
Damaged Product or Fulfillment Error
If you received a defective/damaged product or have an order fulfilment error, we will be happy to arrange and cover the cost of return shipping. Please contact Customer Service and we will provide you with a pre-paid Canada Post return label and pick up arrangement instructions. You may also follow the above instructions for returning In-Store. To contact Customer Service, please email firstname.lastname@example.org
Misplaced Order Invoice
If you have misplaced or deleted the original Sales Receipt or Order Confirmation email, registered users may obtain a new copy by logging into My Account if you have a registered account. The Order Confirmation reflects any discounts, shipping amounts, taxes, and original payment method